FAQs and Policies

Below you’ll find answers to frequently asked questions and the terms and conditions for service on your property. We update this page regularly, so please check back for the latest information.

Service notifications and reminders are provided as a courtesy, not a requirement for service. We aim to make it easy for customers to skip or reschedule services, however, once a service is performed, payment is required. Skips, reschedules, and cancellations must be made prior to the scheduled service. Please note that emails may go to spam, and phone providers can block text messages, so notifications are not guaranteed. While notifications are a convenience we offer, the service agreement serves as approval to schedule and perform the service.

Service visits are scheduled within a date range. For example, weed control is scheduled every 4-8 weeks, and mowing is every 10-16 days. This range accounts for variables like weather delays, equipment maintenance, and customer cancellations. While we strive for consistency, we cannot guarantee a specific day or time for service (e.g., Friday at 3:00 p.m.). We offer day-ahead reminders and on-the-way notifications, but we cannot commit to narrow timeframes for customers who need to be home for service or to secure pets. To ensure all customers receive service as scheduled, our technicians follow the most efficient routes each day.

If Sooner Turf is not notified of a rescheduled, skipped, or canceled service, a $10 visit fee will be charged for arriving at a property that cannot be serviced due to issues such as a dog in the yard, a locked gate, or lawn obstructions. Exceptions may apply, such as street construction or city maintenance that prevents service. Sooner Turf will determine if these exceptions are applicable. It is the customer’s responsibility to inform Sooner Turf in advance if service should not be attempted for a scheduled visit.

To ensure optimal results, it’s important to apply the right products at the right time. Therefore, your program automatically renews each year unless you contact us to cancel. You’ll receive notice of any potential updates to this agreement, including price adjustments. Please note that discounts offered in the current year may not carry over into subsequent years.

To receive services from Sooner Turf, a valid debit or credit card must be kept on file. Services cannot be scheduled if the card on file is invalid or expired. If a service is completed but the payment does not process, the customer must update their card information. The customer will be notified once the charge is successful and the invoice is paid. If an invoice remains unpaid for 30 days, the balance will be transferred to the collections office for further action.

Your service program will continue annually unless canceled by you or Sooner Turf. To cancel, simply send a text message through our two-way CRM system or email us at service@soonerturf.com. You may cancel the service at any time; however, be sure to request and receive a confirmation notice to complete the cancellation process. Accounts with an unpaid balance cannot be canceled until the outstanding amount is fully settled.

If an invoice is not paid in full, it may be voided, and services could be suspended or terminated. Late fees and interest on unpaid balances may apply. Services will only resume once the account is paid in full. Please note, we do not void invoices or issue refunds for concerns about dye color or appearance, weed discoloration, or the speed of weed control. Effective weed management requires completing all eight applications. Severe infestations may take longer to address, and skipping applications can lead to the emergence of new weeds and poor results.

If an item on your property is damaged during a service visit, we handle each situation on a case-by-case basis. Customers must complete a damage claim form, after which our management team will investigate the incident. If the damage is determined to be caused by our technician, we will work with you to resolve the issue. However, Sooner Turf is not liable for items that were already in poor condition prior to the service. For example, deteriorating wooden gates may fail simply by being opened, and in such cases, we cannot take responsibility for the damage.

Weed control chemicals can harm certain flowers and shrubs, especially roses, which are particularly sensitive. Chemical drift from wind or water contamination may cause damage or even kill some flowers or shrubs. We are not responsible for any damage to vegetation or ornamentals. By accepting this estimate, the customer acknowledges and accepts the risk of such damage. Sooner Turf will not replace or provide compensation for vegetation or ornamental damage.

By providing a check as payment, you authorize us to process it as a one-time electronic fund transfer or as a standard check transaction. If processed electronically, funds may be withdrawn as soon as the same day. You will not receive your physical check back from your financial institution.

If your payment is returned due to insufficient funds, you authorize us to collect a $20.00 fee as permitted by law via electronic fund transfer.

Any claim, dispute, or controversy arising out of this agreement, whether contractual or otherwise, will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its applicable Commercial or Consumer Rules. The arbitrator’s decision will be final, binding, and non-appealable. Copies of AAA Rules are available at [www.adr.org](http://www.adr.org) or by calling 1- 800-778-7879. Judgment on the arbitration award may be entered and enforced in any court with jurisdiction.

Our Hydromaxx weed control includes a lawn tracking dye, which acts as a visual guide for our service technicians during application. This dye does not contain any weed control chemicals. The appearance of the dye can vary with each lawn and application and is not an indicator of the chemical’s effectiveness. It may sometimes look off-colored, streaky, light, or dark. The dye is not meant to be an “artistic painting” of the lawn, but simply shows that the area has been sprayed. Overlapping spray can create light and dark lines, which may look like some areas received less chemical than others. The active weed control chemical seeps into the soil to work on the root system, while the dye remains on the grass surface. We use the highest-grade commercial weed control products that target the roots, not just the surface of the grass.

Our Hydromaxx weed control service includes a lawn tracking dye, and we use only pet-safe products. After a spray application, we recommend waiting 2–3 hours for the area to dry before allowing pets or people back on the lawn. The dye is harmless and will wash off, but it may temporarily stain your pet’s fur. Although the chemicals are safe, pets that eat grass may experience an upset stomach.

For the safety of our technicians and your pets, we do not perform any services while pets are on the property. While we only use pet-safe products, this policy is in place to prevent any negative encounters between our technicians and unfamiliar pets. Before a service visit, please secure your pets inside your home or take them to a pet care facility. If our technicians arrive and a pet is on the property, they will have to skip the service. Sometimes, a technician might start the service without realizing a pet is present. If they discover a pet, they will have to stop immediately, even if the job is not finished. We love our pets and yours too. We appreciate your understanding of this policy.

If there is excessive pet waste (3 or more droppings) on your lawn, our technicians must skip the service visit. We understand this may be an inconvenience, but we must prioritize the sanitary conditions for our technicians, equipment, and other customers. Pet waste can transfer viruses from boots and equipment to our trucks and then to other clients’ pets. Our team will avoid servicing areas with droppings. If there are too many droppings to work around, we must skip the service entirely. You may reschedule after the waste has been removed. Please note that if rescheduling results in a significant delay, overgrown lawns may incur an additional “double cut” fee. We appreciate your understanding.

Our weed control products are designed to be effective in various weather conditions. You can resume your normal watering schedule immediately after an application. Rainfall shortly after a treatment can actually enhance its effectiveness. The rain helps push the chemicals deeper into the root system, a process that naturally occurs over several weeks. While rain may wash away the surface dye, it increases the treatment’s impact. We use a chemical surfactant that helps the product adhere to the root system below the soil. Because rainfall does not negatively affect the treatment, we do not provide return visits or re-applications if the dye has been washed away.ccordion Content

We use high-grade, commercial weed control products. Pre-emergents prevent weed seeds from germinating and can harm new grass seed if not planted correctly. Post-emergents target mature, visible weeds. Applications can take several weeks or months to eliminate weeds. Our chemicals are designed for both cool-season (fescue) and warm-season (bermuda) grasses. For new sod installations, we wait until the sod is rooted in before applying any treatments. While our products will not kill new sod, we prefer to wait until it is established before application. Our products do not spread new weeds or cause lawn damage. For heavily infested lawns, the area might initially look worse as weeds die off, leaving bare spots. The grass will need time to fill in these patches. New weeds may also appear as they sprout, but these will be treated in subsequent applications. Lawn damage can be caused by many factors, including weather conditions, improper watering, fungus, pests, poor installation, and pet or human traffic. A common reason for poor lawn results is a low-nutrient soil base, such as red clay or soil mixed with new construction debris. If you have any concerns that our products or services may cause lawn damage, we recommend pausing your service until you are ready to proceed. Due to the many variables that can cause lawn damage or poor results, we cannot offer compensation for these issues. We are confident in our product application process, but achieving the best results requires both time and consistency.

A one-time fee will be added to the service if the lawn is over four inches high. This fee will be determined by our technician and charged before the service begins. Overgrown lawns require more time and effort, often needing multiple passes to achieve the desired cut height. (Please note that mowing overgrown lawns can also leave behind excess grass clippings.)

To request a follow-up spot spray, you must complete a spot spray request form. To be eligible, you must have received at least three consecutive applications in the last six months, with no skips or cancellations. A follow-up spot spray can be scheduled no sooner than two weeks after your last treatment to ensure the product has had time to take full effect.